Acceptable Use Policy

Pal Call Acceptable Use Policy

Effective date: September 23, 2026

This Acceptable Use Policy (AUP) is part of the Pal Call Terms of Service. You must not use Pal Call, its APIs, integrations, calling features, or data to violate law, harm others, or create unreasonable technical or compliance risk.

Prohibited activities

• Unlawful robocalls, telemarketing, prerecorded/artificial-voice campaigns, or calls made without legally required consent.
• Calls to numbers that must not be called under an applicable do-not-call request, registry, consent revocation, court order, or other legal restriction.
• Caller-ID spoofing or manipulation with intent to defraud, cause harm, or wrongfully obtain anything of value.
• Harassment, threats, stalking, intimidation, repeated abusive calling, scams, phishing, impersonation, or deceptive practices.
• Interference with 911, emergency services, public-safety communications, healthcare emergency lines, or other protected destinations.
• Attempts to bypass Pal Call security, probe other customers, access unauthorized accounts or numbers, evade rate limits, or defeat abuse controls.
• Malware, denial-of-service activity, credential theft, unauthorized scanning, or use of Pal Call to attack a network or service.
• Unlawful call recording, surveillance, monitoring, or interception.
• Uploading passwords, full card data, Social Security numbers, medical records, or other unnecessary highly sensitive data.
• Using Pal Call risk or reputation information as a consumer report or to make credit, employment, housing, insurance, or similar eligibility decisions.
• Reselling or sublicensing Pal Call without written authorization.

Outbound-calling responsibility

If you initiate outbound calls, you are responsible for TCPA, FCC, FTC TSR, Do Not Call, state-law, consent, opt-out, caller-ID, calling-time, and recordkeeping compliance. Pal Call may require evidence of consent, suppress traffic, rate-limit, suspend, or terminate service if activity presents legal, fraud, carrier, or abuse risk.

Enforcement

Pal Call may investigate suspected abuse and may block traffic, disable features, preserve logs, suspend integrations, or terminate access where reasonably necessary to protect users, providers, networks, or Pal Call. We may cooperate with providers and lawful authorities where required or reasonably necessary.